Frequently Asked Questions

The answer is usually we do, but occasionally a door may require a specialist lock, part or lock mechanism which might not be stocked on the van. We would say 90% of the time; we would be carrying all the parts required to fix/replace the lock. If we have to make a second visit to your property to finish fixing a lock, we only charge a single call out charge; no charge will apply to the 2nd visit. We only fit the best quality locks, and a guarantee covers all parts and labor.

Most people won’t be able to tell if a standard key has been copied as there are no restrictions on a locksmith or hardware shop making a copy of these keys.

A special product that locksmiths offer is a “restricted key.” This is a key that can only be issued and copied by the locksmith, who first sets this product up for their customer. Only an authorized person can request a “restricted key” to be copied, which offers a higher level of security and peace of mind to the customer that extra unknown copies are not in circulation.

Each key is individually numbered and issued by the owner of the system. You can also ask your locksmith about a Restricted Master Key System. A Master Key System is a mechanical access control system. Your office, residential or commercial property can be configured so a Grand Master Key can access all the doors and locks on site. Sub-keys can be assigned so designated key holders can open only specific doors and locks. This ensures that access granted is given only to specific individuals and can ensure higher security to your premises.

There is no need to change the locks on your old home when you move out of it – the new owner should do this themselves. You should, however, change the locks on your new home when you move in – and this should be a priority!

You have no idea how many keys exist for the old locks, or to whom those keys belong. It is also a common practice for estate agents to put their copy of a key on a keyring marked with the address of the property.

It’s a small cost, but a huge benefit. If you moved into a new property and you were burgled by someone who used a key, your insurance company would not payout.

Furthermore, while you’re moving your belongings into your new property, it won’t be occupied at all times, though it will contain many of your valuables, conveniently boxed up and marked. Don’t be vulnerable – make it your priority when moving home.

Absolutely. The term “keyed alike” is used by locksmiths for referring to having one key that operates all the locks in your home or workplace. The practicality of having one key to open your home or workplace over a large bunch of keys can’t be overstated.

When we “key alike” your home or workplace, we first check to see if your locks are in good condition and functioning correctly. We’ll then disassemble the keyed cylinders and replace the small internal parts, then service and lubricate the entire mechanism.

When we perform a “rekey” of your locks, we’ll re-code all of the locks to new keys, so everything is keyed alike. We can even take a customers’ existing sample key, which operates one lock and key that alike to the other locks in the premises.

Yes, this is no problem for a skilled locksmith. Although you would usually have keys cut from another key, if you have lost your keys or your key is severely worn – it is possible to have a key made from a lock. This can be achieved by either disassembling the lock or making an impression of the keyhole.

This will vary depending on the lock type and the condition of the lock. A Yale lock, for example, would normally take 20 – 30 minutes to repair or replace. A mortice lock might take a bit longer nearer 40 to 50 minutes. It depends on the type of lock, the fault, and the door/lock condition. We will always give you a quote before undertaking any work.

This will vary depending on the lock type and the condition of the lock. A Yale lock, for example, would normally take 20 – 30 minutes to repair or replace. A mortice lock might take a bit longer nearer 40 to 50 minutes. It depends on the type of lock, the fault, and the door/lock condition. We will always give you a quote before undertaking any work.

Avoid touching the key or lock as the key to might push itself further into the lock. It’s best to immediately call a locksmith and let them know what has happened – they’ll be able to quickly come out, remove the broken key, and cut a new key for you on the spot.

No. A locksmith will be able to rekey the locks to your house and, if required, cut copies of the new keys. After a general discussion about the customers’ requirements, a locksmith will often request the customer to take photos of their locks and text or email them so they can then ascertain what locks are in the doors before visiting the premises. If locks aren’t broken, then they won’t need to be replaced.